PerfectShots Troubleshooting Guide

Having issues with your PerfectShots 10.9 system? Don't worry - most problems have simple solutions. This guide covers the most common issues and how to fix them.

Important: PerfectShots 10.9 uses acoustic sensors to detect shots. This means pellets must hit clean paper for accurate detection!

The machine relies on the sound of pellets piercing fresh paper. If shots go through existing holes, the sensors cannot detect them properly. This is why proper paper advancement is critical.

READ THIS FIRST: Improper earthing or reversed Live/Neutral wiring is THE leading cause of problems with electronic target systems — missing shots, shots showing in the wrong position, corrupted firmware, connection drops, and erratic behaviour. Before blaming the machine, test your socket.

Always test your socket before connecting

The machine is powered by a Mean Well SMPS that connects directly from the wall outlet to the machine. Before connecting it, use the provided socket tester:

1. Plug the socket tester into the wall outlet
2. Read the indicator lights against the legend printed on the tester
3. A correct reading confirms proper earthing and correct Live/Neutral wiring
4. Any fault — missing earth, Live-Neutral reversed, open ground — means do NOT connect the machine

If the socket fails the test:

1. Do not connect the machine
2. Call a qualified electrician to fix the earthing / wiring
3. Re-test with the socket tester and confirm it reads correct
4. Only then connect the SMPS and machine

Why this matters: Most homes and ranges do not have proper earthing. Running on a faulty socket damages the internal electronics and is the hidden cause behind most "the machine is acting strange" reports — missing shots, wrong positions, corrupt readings, and dropped connections.

Symptoms of a bad socket / earthing problem

If you see any of these, test your socket first before anything else:

• Shots not being detected (missing shots)
• Shots showing in the wrong position
• Corrupted or erratic readings
• Frequent connection drops
• The machine behaving unpredictably

Note: A backup battery is now optional. Most installations run directly off the SMPS. A battery is only provided if your setup requires it (unreliable mains, frequent power cuts, or no outlet near the firing line).

If you were supplied a backup battery:

• Never connect the charging adapter directly to the machine. The adapter is only for charging the battery — connecting it to the machine will damage the electronics.
• Charge the battery on its own: disconnect the battery from the machine, connect the adapter to the battery only, let it charge, then reconnect the battery to the machine.
• Charge for at least 3 hours before use — the adapter has no charge indicator.
• For any battery-specific issue (won't charge, won't hold charge, damage), contact the number printed on the battery.

Note: For persistent battery issues, contact the number on the battery.

Can't Find WiFi Network "PS10.9-PERFECTSHOTS"

Solutions:

1. Is the machine powered on?

   • Check the power indicator
   • Ensure the SMPS is connected from a working (socket-tested) outlet to the machine — or, if using the optional backup battery, that it is connected and charged

2. Are you within range?

   • WiFi range is up to 55 meters in open space
   • Walls and obstacles can reduce the effective range
   • Try moving closer to the machine

3. Refresh WiFi list

   • Toggle WiFi off and on
   • Wait 10 seconds and scan again

4. Check for custom name

   • The network might be named "PS10.9-LANE01" or similar
   • Look for any network starting with "PS10.9"

V2 Password Issues

Note: V2 machines require a password to connect

Default Password: 12345678

If the password doesn't work:

1. Ensure you're connecting to the correct network
2. Try power cycling the machine
3. Contact support if the issue persists

Phone Keeps Disconnecting from WiFi

Important: This is the most common issue!

Cause: Your phone sees "No Internet" and auto-disconnects

Solution:

1. When you connect, a notification appears: "This network has no internet access"
2. Tap the notification
3. Select "Stay Connected" or "Keep Connection"
4. If asked, choose "Always"

If you missed the notification:

1. Go to WiFi settings
2. Forget the PS10.9 network
3. Reconnect to the network
4. This time, tap the notification and select "Stay Connected"

App Shows "Authenticating..." Forever

Cause: Connection not established properly

Solutions:

1. Check WiFi connection

   • Ensure you're still connected to PS10.9 network
   • Your phone might have auto-switched to another network

2. Restart the app

   • Close the app completely
   • Reopen and try again

3. Restart the machine

   • Turn off the machine using the switch (or disconnect power)
   • Wait 10 seconds
   • Turn it back on and reconnect to WiFi

4. Try reopening the app

   • Sometimes simply closing and reopening the app resolves connection issues

Machine Name Not Showing in GREEN

Cause: Authentication failed

Solutions:

1. Reconnect WiFi

   • Forget the network
   • Reconnect and select "Stay Connected"

2. Check for interference

   • Other WiFi networks can interfere
   • Move away from routers or other electronic devices

3. Restart both

   • Close the app
   • Power cycle the machine
   • Reconnect fresh

Machine Shows GREEN But Doesn't Respond

Important: Sometimes the app shows GREEN status but the machine isn't actually responding properly.

How to test the connection:

1. Open the app
2. Go to System settings
3. Tap "Test Paper" or "LED Test"
4. Watch if the machine responds (paper should move or LEDs should change)

If nothing happens even with GREEN status:

1. Restart the machine manually (power-cycle with the switch, or disconnect power - NOT through the app)
2. Close the app completely
3. Forget the WiFi network on your device
4. Reconnect to PS10.9-PERFECTSHOTS
5. Reopen the app
6. Wait for GREEN status
7. Test again with "Test Paper" or "LED Test"

Note: Always restart the machine manually (power-cycle) rather than through the app when troubleshooting connection issues.

Important: This is the most common issue! Since PerfectShots uses acoustic sensors, pellets must hit clean paper for detection.

Shots Not Being Detected (Most Common Issue)

The #1 cause: Paper not advancing properly

If your shots are going through the same hole repeatedly, the acoustic sensors cannot detect them. This happens when:

• You have a very tight shot group
• Paper isn't moving down after each shot
• Paper is stuck or jammed

Check these in order:

1. Is paper advancing after each shot?

   • Watch the paper after firing - it should move down
   • If not moving, check Paper Settings (see Paper Roll Issues below)

2. Is the machine connected?

   • Machine name should be GREEN in the app
   • Test the connection: Go to System and tap "Test Paper" or "LED Test"
   • If the test does nothing even with GREEN status, see Connection Issues below

3. Test your wall socket and earthing

   CRITICAL: Improper earthing or reversed Live/Neutral wiring is one of the biggest causes of missed shots, wrong shot positions, and corrupted readings.

   • Plug the provided socket tester into the outlet
   • Confirm it reads correct (proper earth, correct Live/Neutral)
   • If it shows a fault, stop and have an electrician fix the wiring, then re-test before using the machine
   • Make sure the machine is powered through the Mean Well SMPS from a socket-tested outlet

4. Using the optional backup battery?

   • Never connect the charging adapter to the machine — it is only for charging the battery
   • A low battery can cause missed shots or wrong readings — charge it fully (adapter to battery only)

5. Check internal cables

   • Open the access panel
   • Ensure all cables are firmly connected
   • Shipping can loosen connections

6. Check the 4 sensors

   • The machine has 4 sensors that must all be working
   • Each sensor has indicator lights:
     • RED light = Power is ON
     • GREEN light = Calibration OK
   • All 4 sensors should show both RED and GREEN lights
   • If any sensor is missing a light, check its cable connection

7. Check the sensor area

   • Ensure nothing is blocking the target face
   • Clean any dust or debris from the sensors

Sensor Lights Not Working

Each of the 4 sensors should show:

• RED light - Indicates power is reaching the sensor
• GREEN light - Indicates sensor is calibrated and ready

If RED light is missing:

• Sensor is not receiving power
• Check the cable connection to that sensor
• Check main power cable connections

If GREEN light is missing:

• Sensor may need recalibration
• Check cable connection first
• Contact support if issue persists

Shots Detecting in Wrong Position

Cause: Usually a calibration or alignment issue

Solutions:

1. Check target alignment

   • Target face should be perfectly level
   • Use a spirit level to verify

2. Check paper position

   • Paper might be shifted or wrinkled
   • Reload the paper properly

3. Contact support

   • If issue persists, the machine may need recalibration
   • Contact PerfectShots support

Intermittent Shot Detection

Some shots register, some don't

Solutions:

1. Test your socket and earthing first

   • Improper earthing / reversed wiring is the most common cause of intermittent, erratic shot detection
   • Plug in the socket tester and confirm a correct reading; fix any fault with an electrician before continuing

2. Check cable connections

   • Loose cables cause intermittent issues
   • Open panel and secure all connections

3. Using the optional backup battery?

   • A low battery can cause erratic behavior — charge it fully (adapter to battery only)

4. Check for interference

   • Strong electromagnetic sources nearby
   • Move away from large motors, generators, etc.

Important: Proper paper advancement is CRITICAL for shot detection! The acoustic sensors need pellets to hit fresh paper.

Paper Not Moving Down (Most Common Cause of Missed Shots)

Check these causes:

1. Paper settings too low

   • Go to Paper settings in the app
   • Increase the paper advancement:
     • Paper Less - 10 steps (may be too little for tight groups)
     • Paper Standard - 15 steps
     • Paper Average - 30 steps (recommended)
     • Paper Full - 50 steps (for very tight groups)

2. Paper roll too tight behind the machine

   • Paper roll measurements can vary
   • The roll might be too tight for the paper roll hook/clamp
   • Solution: Loosen the paper roll slightly or adjust the clamp position

3. Paper stuck or jammed below

   • Check if paper is bunching up at the bottom
   • Clear any paper jams in the path
   • Ensure paper can freely roll down

4. Motor cable disconnected

   • Open the access panel
   • Check motor cable connection
   • Reconnect if loose

Motor Not Pulling Paper Down

Solutions:

1. Check if paper is loaded correctly

   • Paper roll should be properly seated
   • Paper path should be clear

2. Check cable connections

   • Motor cable might be loose
   • Open panel and check connection

3. Listen for motor sound

   • If you hear the motor but paper doesn't move, the grip mechanism may need adjustment

Note: The motor is always enabled - there's no setting to turn it off.

Motor Takes Too Much Paper

Cause: Paper setting too high

Solution:

1. Open the app
2. Go to Paper settings
3. Select a lower preset:
   • Paper Less - 10 steps (minimum paper usage)
   • Paper Standard - 15 steps
   • Paper Average - 30 steps
   • Paper Full - 50 steps (maximum paper usage)

For fine-tuning:

• Use the Step Time (V2) slider for precise adjustment
• Use the Paper Time (V1) slider as an alternative method
• Click "Apply V2" or "Apply V1" to save your custom setting

Motor Takes Too Little Paper

Cause: Paper setting too low

Solution:

1. Open the app
2. Go to Paper settings
3. Select a higher preset:
   • Paper Less - 10 steps (minimum paper usage)
   • Paper Standard - 15 steps
   • Paper Average - 30 steps
   • Paper Full - 50 steps (maximum paper usage)

For fine-tuning:

• Use the Step Time (V2) slider for precise adjustment
• Use the Paper Time (V1) slider as an alternative method
• Click "Apply V2" or "Apply V1" to save your custom setting

Tip: Start with a preset, then use the sliders for fine-tuning if needed.

How to Change LED Brightness

1. Open the app
2. Go to LED settings
3. Find Brightness slider
4. Adjust to your preference
5. Changes apply immediately

Tip: Higher brightness is better for well-lit ranges. Lower brightness works better in darker environments to reduce glare.

LEDs Not Working

Solutions:

1. Check LED settings

   • LEDs might be turned off in settings
   • Go to LED settings and enable them

2. Check cable connections

   • LED cables might be loose
   • Open panel and secure connections

3. Check power

   • Confirm the machine is powered through the SMPS from a socket-tested outlet
   • If using the optional backup battery, a low battery may disable LEDs to save power — charge it fully

4. Check if Rhythm/Stamina Training is enabled

   • These training modes control the LEDs
   • They may turn LEDs off or behave unexpectedly
   • Disable all training features and test again

Important: Training features can cause unexpected behavior if you forget they're enabled!

Score Not Appearing Immediately

Cause: Follow Through Training is enabled

Follow Through mode intentionally delays showing your score (3 or 5 seconds) to help develop mental discipline.

Solution:

1. Go to Training Features
2. Disable Follow Through mode
3. Scores will now appear instantly

LEDs Behaving Strangely or Turning Off

Cause: Rhythm Training or Stamina Training enabled

These modes control the LEDs as part of their training system:

• LEDs may turn off during rest periods
• LEDs may flash or change during alerts
• Shots may be ignored outside the "fire window"

Solution:

1. Go to Training Features
2. Disable Rhythm Training
3. Disable Stamina Training
4. LEDs should return to normal

Shots Being Ignored

Cause: Training features with "fire windows"

Rhythm and Stamina training have specific time windows for shooting. Shots outside these windows may be ignored.

Solution:

1. Disable all training features
2. Test in normal Practice mode
3. If shots detect normally, the training feature was the cause

Tip: When troubleshooting ANY issue, first disable all training features to rule them out!

Important: Factory Reset fixes many persistent issues!

When to Use Factory Reset

Use Factory Reset if you experience:

• Paper roll moving non-stop automatically
• Repeated connectivity issues
• Strange or erratic machine behavior
• Settings not saving properly
• Any persistent issue that won't resolve

How to Factory Reset

1. Open the app
2. Go to System settings
3. Tap "Factory Reset"
4. Confirm the reset

What Factory Reset Does

Resets to defaults:

• Paper settings (back to standard)
• LED brightness
• All training features turned OFF
• Machine name back to default

Does NOT delete:

• Your player profiles (stored on your device)
• Your shooting history (stored on your device)
• Your statistics (stored on your device)

Note: All your data is stored locally on your tablet/phone, not on the machine. Factory reset only affects machine settings.

For clubs or ranges with multiple machines, you can rename each machine to a lane number.

How to Set Lane Name

1. Go to System settings
2. Tap "Set Target Name"
3. Enter password: admin12345
4. Select your lane number from the dropdown (Lane01, Lane02, etc.)
5. Confirm

After Renaming

• The machine WiFi network name changes (e.g., "PS10.9-LANE01")
• The app will show "LANE01" in GREEN instead of "PERFECTSHOTS"
• All other functionality remains the same

Tip: This helps shooters easily identify which machine to connect to in multi-lane setups.

Before Each Session

Quick Checklist:

• Socket tested & SMPS connected (or backup battery charged, if used)
• Target paper loaded
• All cables secure
• WiFi connected (GREEN status)
• Test shot to confirm detection

After Delivery/Shipping

Important: Check all internal cables!

Shipping and handling can loosen connections:

1. Open the access panel
2. Check each cable connection
3. Push in any loose connectors firmly
4. Close panel securely

Monthly Maintenance

• Clean the target face gently
• Check paper roll supply
• Inspect cables for wear
• Clean the pellet collector
• Update app if new version available

If you've tried these solutions and still have issues:

Contact PerfectShots Support:

• Email: 10.9perfectshots@gmail.com
• WhatsApp: +91 9496568286

When contacting support, please provide:

• Your machine serial number
• Description of the problem
• What solutions you've already tried
• Any error messages shown

Tip: Take a video of the issue if possible - it helps our support team diagnose the problem faster!